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Oppo show how product support is done
 A while ago, Oppo Digital sent me the very recommendable DV-981HD DVD player to review. If you read the review, then you'll have noticed that I found a small problem with the otherwise great player that would cause the motion-blurring Noise Reduction feature to be enabled "behind the scenes" - that is, the NR feature would show as "Off" in the menus but actually be enabled.
I made Oppo aware of the problem and sent them a test disc that would highlight it. They replied and told me that although it wasn't a simple fix, their engineers would work on it. Well, I was browsing the AV Forums yesterday and found a link to the updated firmware, the release notes of which state:
With previous firmware version, when the "TrueLife" picture enhancement option is turned off in the "Video Setup Page" of the DVD player's setup menu, the noise reduction feature is triggered and could cause image retention issues. This firmware version fixes the issue. When "TrueLife" is turned off, noise reduction is not triggered.
In other words, they completely fixed this minor issue (you could still avoid the Noise Reduction) in a very short space of time. (I've installed the new firmware and can confirm that the problem is gone). By contrast, I had a very, very hard time convincing the Support department at another electronics company with a 4-letter name that one of their products had a slight glitch - a glitch which, in the end, they chose not to fix. So, well done Oppo.
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KarmaRocketX
Glad to see that someone cares about customer support.
Sony could learn a lesson from this. Actually, they could learn about 72 lessons from this that they have yet to even try and listen to.